Shipping & Return Policies
STANDARD SHIPPING TO SWITZERLAND
Standard shipping to Switzerland is FREE for orders above CHF 50.
For orders below CHF 50 the standard shipping rate is CHF 5.
In the event that an item is sold out and your order is unable to be fulfilled we will notify you via email, providing you with the option of back order, exchange or cancellation.
EUROPEAN INTERNATIONAL SHIPPING
Shipping to the EU is CHF 8 for orders under CHF 50
For orders above CHF 50 the shipping is FREE.
Duty (or customs tariffs) and VAT are set by the destination country authorities and are not included in your order total at the time of purchase. Any duties or taxes incurred outside Switzerland are the responsibilities of the customer and will have to be paid by the customer separately upon receipt of their order.
CANADA & USA INTERNATIONAL SHIPPING
Please contact us at contact@danyandvicky for shipping rates.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Chemin des Cornillons 88, Chambesy CH 1292.
To return your product, you should mail your product to: Chemin des Cornillons 88, Chambesy CH 1292
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.